Please refer to the “Shipping Information” page for the estimated shipping times to your location. If you are having trouble tracking your order or have any concerns with your shipping, please email our support team at firstname.lastname@example.org
Yes – we offer free worldwide shipping on orders.
Leather – to lengthen the life of your leather strap we recommend to avoid any contact with water, moisture, oils and perfumes. Sunlight and extreme heats may also deteriorate leather, therefore we suggest avoiding over exposure to the sun and using a leather care balm.
Naturally wearing leather may have scratches and marks and get darker over time. This is a normal process and not a defect.
Nylon – using warm, soapy water gently clean the nylon material with a damp cloth and avoid contact with the leather underside of your strap.
Yes, we have designed all of the straps to fit any of the watches in our collection.
All of our watch straps are interchangeable. Each strap has a spring pin mechanism that allows you to change them in a matter of seconds without any tools. Please refer to the picture below for details.
Do not expose your watch to harsh chemicals, perfumes, lotions and remove the watch before swimming or bathing. A chemical free polishing cloth may be used to clean the watch, however it will not take away any scratches.
The watch should be stored away from sunlight and heat, in a protective jewellery box or tarnish resistant pouch. Do not store your watch in the bathroom.
These innovative colours do require special care, follow these recommendations to ensure they remain beautiful for as long as possible. Be mindful of what you are using on your skin - soap, perfume and other chemicals can quickly tarnish the rose gold plating. Do not wear your watch swimming, in the shower, while you are sleeping or exercising - water, sweating or rubbing on the skin can wear away at the finish. Certain medications may affect the life of the finish due to the wearers change in pH balance. Please note that the Willow gift boxes are not made for long term storage, therefore we recommend to store your watch correctly, away from sunlight, moisture and in a protective box or pouch. Avoid using polyvinyl plastic bags or rubber containers.
The colour may naturally intensify with age due to tarnishing, adding to the watches beautiful vintage appeal. Willow Stile Co' warranty does not cover this type of wear and tear.
If you have made a mistake entering your shipping details, please email us at email@example.com as soon as possible. Include your request, order details, full name and correct shipping details. Please be aware that an address change is unavailable if your order has already been dispatched.
If you have not received your order confirmation email, please email us at firstname.lastname@example.org.
PS - don’t forget to check your other folders first!
If you would like an exchange, please email email@example.com within 14 days of receiving your item. Include your order details, the reason for your exchange and the items you would like to replace them with. A customer service representative will be in contact with you for more information.
Please email firstname.lastname@example.org with your order details and the reason for your return. A customer service representative will be in contact with you for more information.
Please be aware that we only offer refunds for faulty products and not for change of mind.
Willow Watches come with a twelve month manufacturer’s warranty. This does not include general wear and tear of the watch or damage to the glass. If you have a warranty claim, please email email@example.com with details and photos if possible. One of our customer service representatives will be in contact with you for more information.
Please note: We may repair or replace at our discretion.
If you would like to become a stockist, please email firstname.lastname@example.org with details of your business and a link to your store. We will review and contact you as soon as possible.