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RETURNS POLICY

If you don't absolutely love your new Willow Stilè Co item (we can’t imagine you wouldn’t). All full priced items can be returned for an exchange or online credit within 21 days of receiving your parcel. 

 

Return Qualifications

Merchandise must be returned within 14 days of the customer receiving the order.

Merchandise must be unworn, unwashed, unstained and unperfumed.

Merchandise must have all tags, including any WSC hangtags, attached.

Any products marked ‘FINAL SALE' cannot be returned.

Due to hygiene concerns the following cannot be returned: swimwear, intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners.

Returns are accepted on all Products within 21 days of purchase for Products that have not been altered or used, and with all packaging, tags and/or stickers attached and accompanied with original sale receipts. 

We will do our best to fulfil your exchange request. If your desired replacement Product is no longer available we will give you a store credit.

If your return does not adhere to the requirements it may be sent back at an additional cost to the customer. Willow Stilè Co is not responsible for the cost of return shipping.

Please note that if you are using your credit voucher, shipping fee will be applied. This does not qualify for our free standard shipping.

If you wish to return an item we require that you ask the Post Office or other carrier for proof of posting, tracking, signature on delivery and insurance as you are under a duty to take reasonable care of the product and will be liable for damage until we receive them at our warehouse. We cannot accept liability or process a return for any items not received.

 

Damaged or defective goods

At Willow Stilè Co, we are committed to selling only high quality products. To that end, we employ several quality checks before a product is shipped. We provide clear specifications and photos of all our products and will only offer a refund is a product is damaged or defective and not for change of mind or incorrect sizing. 

If you have received a damaged or defective product, please contact our team for further instructions. 

 

Terms and Conditions

Willow Stilè Co have the right to cancel or refund an order at our own discretion, if we have unintentionally incorrectly priced item/s or have reasonable grounds to suspect fraudulent orders. 

 

Contacting Willow Stilè Co

For more information about this Return and Exchange Policy, or any other information concerning your Product or Order, please contact our Support Team directly at: ciao@willowwatches.com

 

 

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